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Around 10 a.m. Monday, Verizon users began reporting outages on social media<\/a> and to Down Detector<\/a> that they have no service except SOS mode. Verizon acknowledged the “issue impacting service” at 11:48 a.m.<\/p>\n We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue.<\/p>\n \u2014 Verizon News (@VerizonNews) September 30, 2024<\/a><\/p><\/blockquote>\n The issue has been ongoing since its peak this morning when it had more than 100,000 queries \u2014 Tom’s Guide<\/i> reports the number is down to the 40,000 range<\/a>.<\/p>\n Reuters<\/i> reports<\/a> that the FCC is investigating and “working to determine the cause and extent of these service disruptions.”<\/p>\n At 5:04 p.m., Verizon updated customers on X and said it was a “network issue” that has “started to be restored.”<\/p>\n “We continue to work around the clock to fully resolve this issue,” they added.<\/p>\n Verizon engineers are making progress on our network issue and service has started to be restored. We know how much people rely on Verizon and apologize for any inconvenience some of our customers experienced today. We continue to work around the clock to fully resolve this\u2026<\/p>\n \u2014 Verizon News (@VerizonNews) September 30, 2024<\/a><\/p><\/blockquote>\n Here’s what we know.<\/p>\n The massive Verizon outage appears to be across the U.S.<\/a> with users from California to Ohio to Florida reporting issues.<\/p>\n The company is aware of the issue, though it has not stated publicly what caused the outage. On its website<\/a> and social media, Verizon said network engineers are working to identify and solve the problem.<\/p>\n Although users were also reporting issues with AT&T, the company said they are not experiencing outages, and it is just a residual effect.<\/p>\n We are not experiencing a nationwide outage. Our national network is operating normally. Down Detector is likely reflecting challenges our customers are having attempting to connect to users on another network.<\/p>\n \u2014 AT&T News (@ATTNEWS) September 30, 2024<\/a><\/p><\/blockquote>\n SOS mode occurs when your phone can’t connect to a network, though users still should be able to call 911.<\/p>\n<\/p><\/div>\n\n
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Where Is Verizon Down?<\/h2>\n
Does Verizon Know About the Issue?<\/h2>\n
Is AT&T Also Down?<\/h2>\n
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What Is SOS Mode?<\/h2>\n