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This Belief Has Shaped Every Major Decision I've Made Since Founding My Company in 2016

By Richard | Jan 23, 2026

The decisions that have defined my company since 2016 taught me lessons every founder can apply. Source link

How Frustrated Customers Shaped the Way I Run My Business

By Richard | Jan 23, 2026

My first job taught me lessons about customer experience that shaped every business decision I’ve made since. Source link

You Can't Do It All Forever. Here's How to Know When It's Time to Bring in Outside Help.

By Richard | Jan 22, 2026

Here are three signs that’ll tell you it’s time to bring in new talent to help grow your business. Source link

Here's What's Working in Modern Product Design, What's Failing and Why You Should Care

By Richard | Jan 22, 2026

UI and UX have matured. What used to be about visual novelty is now about clarity, trust and long-term usability. Source link

This HR Blind Spot Is Costing Results — Here's How to Empower Managers to Fix It

By Richard | Jan 22, 2026

If human resource personnel are serious about business impact, they should take these four steps to help frontline managers make better people decisions. Source link

How to Turn Ordinary Customers Into Your Most Loyal Advocates

By Richard | Jan 22, 2026

Why the most overlooked part of the customer journey determines whether people stay, leave or talk about you. Source link

I Told My Team to Take Walks During Our Biggest Crisis — and It's What Kept Us From Breaking. Here's Why.

By Richard | Jan 21, 2026

Most leaders would have demanded 80-hour weeks. We focused on trust and rest instead—and ran faster than ever. Source link

Your Culture Is Your Capital. Here's How to Turn Soft Values Into Hard Startup Metrics

By Richard | Jan 21, 2026

Coordination spreads responsibility, yet poorly executed, it compounds risk. Source link

How Leaders Can Use the 5 'Work Love Languages' to Better Motivate Their Teams

By Richard | Jan 21, 2026

To truly motivate your team, you need to understand their ‘work love language.’ Here’s what that means and where to start. Source link