December 2023

Mortgage refinance demand jumps as rates fall

Mortgage refinance demand jumps as rates fall


Homes in Hercules, California, US.

Bloomberg | Bloomberg | Getty Images

After surging over 8% in October, mortgage rates are falling back toward 7% again, and that is jump-starting the refinance market.

Last week, the average contract interest rate for 30-year fixed-rate mortgages with conforming loan balances ($726,200 or less) decreased to 7.17% from 7.37%, with points dropping to 0.60 from 0.64 (including the origination fee) for loans with a 20% down payment, according to the Mortgage Bankers Association. That was the lowest level since August.

As a result, applications to refinance a home loan increased 14% from the previous week and were 10% higher than the same week one year ago.

“Slower inflation and financial markets anticipating the potential end of the Fed’s hiking cycle are both behind the recent decline in rates,” said Joel Kan, MBA vice president and deputy chief economist. “Refinance applications saw the strongest week in two months and increased on a year-over-year basis for the second consecutive week for the first time since late 2021.”

The actual level of refinance demand, however, is still quite low, given that so many borrowers refinanced in the first years of the Covid pandemic, when rates hit more than a dozen record lows.

“Recent increases could signal that 2023 was the low point in this cycle for refinance activity, consistent with our originations forecast,” Kan added.

Applications for a mortgage to purchase a home fell 0.3% for the week and were 17% lower than the same week a year earlier. Potential buyers are still battling high prices and low inventory of homes for sale.

Mortgage rates continued to move lower this week. The government’s all-important monthly employment report, expected to be released Friday, could either continue that trend or reverse it, depending on what it says about the state of the economy.

“November was a stellar month for mortgage rates, and December is picking up right where it left off,” said Matthew Graham, chief operating officer at Mortgage News Daily. He noted that a softer-than-expected report on job openings released Tuesday helped continue the trend.

“The labor market had been running too hot. Job openings are still ‘above-trend,’ in fact, but by cooling off at a faster pace, there are positive implications for interest rates,” Graham added.  

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How to Make a 120% Return by Buying “Negative” Cash Flow Real Estate

How to Make a 120% Return by Buying “Negative” Cash Flow Real Estate


“Negative” cash flow can help you reach financial freedom up to FIVE TIMES faster, so why are most investors ignoring low-to-no cash flow deals? For decades, cash flow has been king in the real estate investing realm. Investors were told NEVER to buy a rental property that didn’t bring in hundreds a month or at least break even. But now, this golden rule of real estate investing is broken, and there’s a FAR faster way to build wealth that sacrifices cash flow for something much more powerful.

And this isn’t just some hypothesis or “what if” scenario. We have three investors today showcasing three real estate deals, ALL with negative cash flow and ALL with huge equity upside, 100% (or greater) returns, or profits that far outweigh what most investors even dream of achieving on their real estate deals. And if you do just a few of these deals the right way, you could reach financial freedom in a matter of years, not decades, like today’s guests.

Join David Greene, James Dainard, and Mindy Jensen as they do their best to deprogram the masses from “cash-flow-only” investing and show you why negative cash flow isn’t always bad—in fact, it could be a sign of an unbelievable deal. 

Rob:
Welcome to the BiggerPockets Podcast show 853. I was digging into the forums and found an abundance of posts as in hundreds of posts dating as far back as 2008 surrounding the topic of negative cash flow, as in when is it okay to lose money on an investment property? So today we’re going to unpack negative cash flow. I invited some great investors on the show today so that we can discuss some real examples and share why investors may choose this investment strategy. After this episode, we hope you’ll understand who this is for and when to stay away, as well as some of the rules one of our panelists used to vet negative cash flow deals. I’m joined today by Mindy Jensen of the BP Money Podcast. Hello, Mindy.

Mindy:
Hi, Rob. Thanks for having me. I’m super excited to talk to you today.

Rob:
Happy to have you. We’re also joined here by former Red Robin waiter of the year turned on the market podcast panelists, James Dainard.

James:
Hello, my friend.

Rob:
How you doing, bud?

Rob:
I hope you’re ready for this ’cause we think we’re going to get into it in today’s episode.

James:
Well, if we don’t perform, I’m going to have to go back to Red Robin and start singing birthday songs again.

Rob:
So we’ll try to avoid that. We’re also joined here by the beard formerly known as David Greene. Hello, Dave.

David:
Good evening, everyone.

Rob:
Is your head heavier now with the beard? Do you feel like there’s a weight at the bottom of it?

David:
You do feel the wind rustling it. I noticed that, and little kids love pointing out that you don’t have hair on top, but you do on bottom, which I think is hilarious. Like on the plane, when you’re going somewhere at a restaurant, they’ll be looking at you and they’ll be like, “How come your hair is down there and not up here?” It’s very funny.

Rob:
Well, awesome. Today we’ve got an amazing set of panelists on the BiggerPockets Real Estate podcast where every week we are bringing you stories, how tos and answers that you need to make smart real estate decisions now in the current market. So we appreciate you listening. So getting into it, as I mentioned at the top of the show, I found hundreds of posts on the BiggerPockets forums that all talked about negative cash flow, and I thought it was worth a conversation, especially with today’s market conditions. So first let’s define it so everyone is on the same page, and then we can get into some real-world examples of why investors may choose this investment strategy. We will then think about this strategy and when to stay away.

Mindy:
So negative cash flow, to me, means more money is going out of my pocket than I am making. That is taking into account my mortgage payment principle, interest, taxes and insurance. That is taking into account CapEx and property management and repairs and vacancy and all of the things that you have to take into account when you are looking at your numbers. You don’t just look at the mortgage and say, “Oh, my mortgage payment is $1,000 and rent is 1,100, therefore, I’m making money.” No, you’re not.

Rob:
Yeah. Dave, what do you feel about that? Does that all make sense with how you think of this type of thing too?

David:
Yes, and what I hope we can get into today is that cash flow is one way that you make money in real estate it is not the only way, and it’s very important for certain purposes, but it’s not for every purpose. So hopefully, our audience walks away with a much better understanding of the various ways you make money in real estate and how cash flow fits into that equation.

Rob:
Now James, do you think you could break down very quickly why this could be a feasible strategy for newbies and how they should be looking at this?

James:
As a new investor, it comes down whether you want to look at cash flow or negative cash flow properties is where you’re at in your investing career today and what kind of starting liquidity that you have. As you look at buying properties outside of the standard cash flow principles, it really comes down to what is the growth anticipation that people are trying to implement into getting the financial freedom? I always say it doesn’t always come down to dollars and cents, it’s what is your goals and whether you want to do this strategy or not. It doesn’t work for everybody. If you want to do that more steady growth, the BRRRR properties are great, but if you really want to step on this and get to financial freedom five times quicker, buying with negative cash flow can be a huge deal.

David:
Yeah, and we’re not saying that you should ever buy a bad deal, we’re saying that maybe redefine what deals are. For years, real estate investing has been preached from the perspective of look at the income, look at the expenses. If income is more than expenses and you’re getting a solid cash-on-cash return, you should buy the property. That’s led a lot of people to buying in bad locations, bad asset classes, not looking at where the economy was going in general. There’s a lot of people that chased after deals that looked like they would have great cash flow, maybe like buying a hotel when you don’t understand how hotels work or buying a short-term rental in an area where there’s not a lot of people vacationing ’cause it looked like it would cash flow, but they ended up losing their shirt on that deal.
Unless you’re James Dainard, it’s never a good idea to lose your shirt. So I like to focus on three things when I’m trying to analyze a deal, which are market fundamentals. What does the market itself look like? Is this a time to be buying real estate? What is the location for the property? Because the only thing about a deal that you can’t change, you could always change the floor plan of the deal, you can change the aesthetics of the deal. You can even change the purpose of how you’re using the deal, but you can’t just pick up the house and move it somewhere else, at least not for a reasonable price. Then look for the opportunity to buy equity, which is the phrase that I use in the book that I have coming out next, which is also commonly referred to as value add. How can you take that property and make it worth more?

Rob:
So for investors who have their fundamentals in place, can a negative cash flow deal ever be the right move? If it is, what should you do to make sure it ends up paying off? To answer these questions, we will hold a cash flow court right after the break. Welcome back. All right. We are here to figure out the answer to a hot button question, should you ever do a cash flow negative deal? I can see all the TikToks and all the haters in the comments now saying, “I can’t believe they would ever talk about doing this,” but I do want to say that not all cash flow losses are created equal, right? So I want to hold a cash flow court for offenders of cash flow as we know it. Each offender will make the case for the cash flow negative deal. I will be the judge and the BP listeners will be the jury. Court is now in session. James Dainard can you please come up to the stand, my friend?

James:
Am I doing one of these?

Rob:
Yeah, cut to eight minutes later. We’re finishing the oath. Okay, so let’s talk about a deal that you have in mind here. Can you tell us what type of property was this that you’re going to bring to the court?

James:
Okay, so this is a duplex that I just purchased in Bellevue, Washington, which is a very… it’s probably one of the nicest areas in Washington. It’s a 1031 exchange deal where I sold a property, made a $250,000 gain on it and I 1031-ed it into a more expensive market at this point. One of the things I think that is going to drive a lot of people nuts is, I sold a property that I had $0 in, I had $250,000 in equity and I had a 4.25 rate. I was cash flowing it at over $1,500 a month, and I traded it for a property that I’m losing $800 a month on.

Rob:
Okay, that’s interesting. Yeah, that definitely gets some ears percolating here. Okay, so you were making about $18,000 a year a little bit more. Sounds like on this property, you sold it and then you were losing $800 a month. So what was your goal with this deal?

James:
The principle, so I’m a return on equity guy and cash flow aside and the principle of buying cash flow and getting into financial freedom, it’s a real thing. Buy assets, leverage them correctly, pay you income, it’s going to offset your income and be able to live off of your assets. That is a real thing. The one issue with that is you need a certain amount of capital to buy into property and a certain amount of gunpowder to get it to a certain amount of volume that will pay you real money. Because as you start in this game, and we all start there, when I was first buying properties, we started with very cheap properties that we could buy. We could do the BRRRR strategy, refinance, create the equity position, and then it would give us a couple of hundred dollars a month in cash flow, and that was great. We got assets that were paying for themselves, but where we saw the impact was the growth of the assets, not the 200 bucks a month.
So what we did is I had a property in Seattle, Washington, I paid 350,000 for it, which is really cheap. It was a massive value-add property and this is why I liked it. I put $175,000 into it, rebuilt the whole thing, got it stabilized, permanent financed it, BRRRR-ed it, got all my cash back out of it and the value increase went up to 775,000 when I did this. So after I kept it for a year and a day, I sold that property, and I made a $250,000 gain. The reason I sold that property is because I was getting good cash flow, but now the property had already had all the appreciation built into that deal and we are going into, as rates have normalized out and gotten more expensive, it’s going into slow steady growth.
So if I was making $1,500 a month on this property, which is going to be 18,000 for the year, but I have $250,000 in equity in that property, that’s a 7% return. I want to do better because my job as an investor is to get to financial freedom. 7% is not going to get me there in my opinion. So I 1031 exchanged it, and I bought a duplex for $1.125 million. I was able to use all of my proceeds, the 250,000 as my down payment and got a construction loan on this. Now when you look at the core math of this duplex, my new payment on that is going to be $7,800 a month and I can only rent it for 7,000. So that’s going to be an $800 loss every month. So I traded $1,500 for a -800. The reason I did this is a very versatile property with a huge equity play.
That property, once I renovate it is going to be worth $1.65 million as a multifamily. But the big kicker is I can condo it off and also sell them on separate units and the combined sale of those is going to be $900,000 a unit, which is 1.8 million. So when I’m done with my stabilization and I rent this thing out, I’m going to increase my equity position again by over $350,000 on this property. So the reason I’m okay buying negative cash flow is I’m going to be losing at least $800 a month on this property for the next two years. So that is going to be a loss of $18,000 on this deal for the next two years. But that equity gain that I have on it is a 1031 $250,000 in equity. I’m losing basically $20,000 in cash flow over a two-year period. Then I’m going to 1031 exchange this property again for a higher cash flowing property and my overall gunpowder is going to increase from $250,000 to $625,000. So I’m making an over 120% return on my investment over a two-year period.

Rob:
Okay, so let me make sure that I’m following this deal right. So you had a deal that was making 1500 bucks a month, but then you sold it because you had a $250,000 equity gain in that. You use that $250,000 1031-ed into another property that now gives you a $365,000 equity play. But in order to get that $365,000 equity play, you’re losing $800 a month. In total while you own and stabilize this asset, you will lose $20,000 in cash flow up front. But once you stabilize and sell this property and 1031 it into another property, that’s where the really big play is.

James:
Yeah, because the general principle is for cash flow, you’re living off of your savings. So if I want to make a 10% return and I have $250,000 there, that’s going to pay me roughly two to $2,500 a month on that.

Rob:
Correct.

James:
If I have 625,000, the cash flow goes to $6,000 or more, and I can do that all in a 12 to 24-month period. So the principle is is taking value add, increasing it, forcing the equity. Then once you maximize that deal and getting a steady growth, then you optimize that deal by selling it and then not just exchanging it for a turnkey property, exchanging it for another value-add property where you can force that equity up and double and triple your gunpowder, which is going to triple your cash flow and your purchasing power on that next deal.

Rob:
Makes total sense.

David:
Now, James, I think a lot of people are going to turn around and say, “Well, that only works if you keep the equity. What if the market drops? There’s no guarantee that’s going to happen.” What’s your rebuttal to the people who say that equity is a bit of a mirage, that it can disappear, but cash flow is reliable?

James:
Well, it goes in, equity goes up and down. That is very true, and there is a part of timing in this and you’re never going to time the market correctly, but what you can do is forecast what you think is going on in the market. What I do know is today is the rates are at all-time highs or the highest they’ve been in the last 20 years, and we are starting to see rate relief where rates are starting to come down. Also, I’m forecasting this deal over a two-year period, which I do believe rates will be lower in two years, which should increase the equity position in the gain.

Rob:
Okay. Okay. What would you say your rules are for vetting a deal?

James:
So my rules for these high equity growth deals is I always do them for 12 to 24 month terms. I don’t want to be in this negative cash flow for five to 10 years. That’s not the plan. The plan is to grow it quickly, so a 12 to 24- month deal, always exit at that longest to 24 months. I always have 12 months of reserves in my bank, so no matter what, I know I am covered. I factor for that because that’s where people get in trouble is when you’re burning the candle on both ends. So when you’re going for the strategy, there’s some sacrifice ’cause you got to put some money on the sideline, but remember, you’re hitting 130 to 200% growth on that. I’m always looking for at least an 80% to 100% cash-on-cash returns. So in this deal, I’m putting in 250 and I’m getting 360 back. That’s a win.
As long as I’m making around 200 to 250 in growth, I’m going to be doing that and the property has to be tradable. I don’t want to buy something that’s not going to appease to the masses. This deal, I can condo off. I can sell to the biggest demographic in this whole area. $900,000 in the city is in the affordable price point for this area. So I’m going to be marketing my units to the biggest masses of people that are going to be buying it. Then we always make sure before we buy these deals that we’ve qualified for our permanent financing because many times, we’re taking these down heavy value add with hard money, setting it up with the right leverage with the construction component.
We have to be able to refinance that into permanent financing or at least a portfolio loan because you’ve got to make sure that your money is there and ready to pull the trigger with. Lastly, when we’re looking at buying negative cash flow properties, you want to make sure that you can operate inside of your income, right? This is a monthly investment for me, and so I always like to make sure when I’m having a negative cash flow deal that it is not going to be any greater than 3% of my net income every month because that just means if I’m going into a slow times, I can spend less money at the grocery store, I can spend less money going out to dinners, and I can feed my investment that’s going to give me a long-term play. So you want to make sure that you’re not getting outside your skis on your income as well.

Rob:
So basically, if you’re making $10,000 a month, you don’t want it to be more than $300 a month of negative cash flow. Is that right?

James:
Correct. Everyone has their different threshold, but I might have numerous properties like this, so I don’t want to get too outside by skis.

Rob:
Totally, Totally. Okay, so Mindy, what say you to our cash flow offender?

Mindy:
First of all, James, thank you so much for bringing up money. My money heart loves the fact that you have a huge reserve. So this is not James’s first deal, everybody listening who is like, “Oh, maybe I could buy a negative cash flowing property.” James has done a batrillion deal, so this isn’t even remotely his first deal. He knows his market like the back of his hand. He’s kept up to date with zoning changes and real estate changes and updates and all the local stuff. He’s not buying all over the place or maybe he is, but this deal is in his backyard. He knows what’s going on in this spot and he has, my money heart sings, a huge reserve fund accessible to cover his expenses. I am also in the BiggerPockets forums all the time and I see people talking about buying negative cash flow properties who also are talking about buying their first deal and they don’t have any money.
They’re barely making ends meet, but they have to get into the real estate game, so they’re just going to jump into this one really crappy deal. It’s a negative cash flow deal because they haven’t done all of this research and they don’t know what’s going on. So they’re like, “Oh, well I’ll just get in. What’s the harm?” The harm is you can lose your butt, that’s the harm. So James has done research, he’s got reserves, and he knows his market. He said something else, he said it has to be tradable. You know what? Unique is a four-letter word in real estate. I bet you drive past this duplex and you’re either like, “Huh, there’s a property,” or you drive by and you’re like, “Oh, that’s nice.” But it’s not like, “Ooh, that’s the most interesting house I’ve ever seen.” Interesting is also a four-letter word in real estate.

Rob:
What is the four-letter word? Sorry.

David:
Meaning it’s a bad word.

Mindy:
Interesting, a four-letter word is a bad word.

Rob:
I was like, “Did I miss this? Have I not been paying attention?” That’s right. It went over my quaff. I’m sure there’s a percentage of people that didn’t know. I’m just asking for the people that didn’t know. I knew, but there are some people that didn’t. So one of the interesting things that you said, James, was your whole philosophy here is interesting because you’re clearly two steps ahead, right? You’re saying, “Oh, I’m going to lose money on this deal because I’m already planning the next one.” Right? There is a little bit of a delicate dance that you have to dance here whenever you know you’re going to lose money. David, I know this floats into some of your philosophies with portfolio architecture, right?

David:
Yeah, that’s exactly right. I talk about this in Pillars of Wealth because it’s becoming a necessary part of the conversation and investing when it never was before. Oh, look at Mindy, she’s got a copy there. That’s awesome. Real estate investing was so simple because nobody else was doing it. So if you could get the loan and you had the money, it was really as simple as just go out there and find something that cash flows, buy in a good area and you will make money. Now we’ve done such a good job of sharing the information, the masses are all hearing it that, unfortunately, everybody is fighting over these assets. Like Mindy just said, there is still more demand than supply.
So you have to start thinking in three dimensions instead of just two dimensions. The idea of portfolio architecture is to stop looking at every single property and only comparing it to itself. It needs to fit into a bigger puzzle. So if you have a property that’s got a lot of equity in it but it’s not cash flowing, you can offset that with another property that maybe cash flows a lot, but isn’t going to grow in equity; or you can keep a W-2 job, which allows money to keep coming in; or you can start a business and have money coming in; or you can save money on your own housing by house hacking, or by not taking expensive vacations.
You can make decisions in the rest of your life that free you up to go after these deals like what James is talking about without being bankrupted. Whenever someone says, “But what if it doesn’t cash flow? I’m going to lose it.” The next thing we should all say is, “Are you that bad with money that you couldn’t lose $800 a month or it would torpedo you?” $800 a month is a little bit of a bigger chunk, but for James, that’s not ’cause running several businesses. To Mindy’s point, the better you do with your personal finances, the more room that you have with the individual property you’re getting and the bigger swings that you can start to take. So I would just like to encourage everybody to stop only asking, “Does it cash flow or not?” And start asking, “How does it fit into my overall portfolio and can I make up for the lack of cash flow with something else?”

Rob:
Sure. James, you obviously have a very developed portfolio, you’re very skilled for this, but I think the question that everyone wants to know is, is this a deal that you would’ve done when you were starting out?

James:
No, I would not have. When we were restarting, and the reason I can say a hard no is because I did do these deals from 2005 to 2008. I overleveraged. I was paying negatives every month, and I was doing it to get equity so I could go buy more properties. That’s a bad recipe, and I learned that in 2008. So in 2008 to 2012, we used a similar concept, and we would go for high-equity positions, but we wanted to make sure they at least broke even with a buffer in there because as you start to build, our income has changed dramatically from 2008, ’09 and ’10. There’s no way negative $800 a month would’ve hit inside my 1 to 3% rule, and that’s also why I make that rule. We have to have a certain amount of income coming in, but I would still do the same principle of trading minimal cash flow for higher equity as long as it could break even or pay for itself because that equity growth is what moves the needle, not 100 or $200 a month.

Rob:
Great. Well, you’ve built a really great case here, James. We are going to take a quick recess for the jury to discuss. Mindy, will you please approach the bench and build your case?

Mindy:
Okay. This is a story of creative financing gone wrong meets great house on the market at the wrong time. So this is a property, it’s a single-family home. It has a killer location on the golf course with a horrible execution. I don’t know if you guys know, but I love a good ugly house built in the ’70s with the rock solid bones. But boy, the ’70s architecture, I don’t know what they were smoking, but it was not pretty. This house, you walk in and it’s one big room. It’s like a studio house but with three bedrooms slapped onto the side of the main room. There’s no hallway or anything, it’s just rooms out there. Instead of having solid doors on the bedrooms, they had sliding glass doors on every bedroom.

Rob:
Sliding glass doors, literally like an outside patio doors how you would get into the bedroom? Okay.

Mindy:
Three of them for the three bedrooms. Then inside the kitchen, my neighbor calls it a one-butt kitchen because it was so tiny that only one person could fit in there. So I changed the floor plan, I changed the interior, I changed the exterior. I turned it into a midterm rental so I’m not locked into a long-term lease because eventually, I’m going to move into this property. It’s a ranch house and once my children leave the nest, the house that we’re in doesn’t work for us anymore. Our current house is a split-level. This is in the same neighborhood that we live in, but as you get older, you don’t want to walk upstairs all the time. Our purchase price was 510,000. The next lowest priced property in this neighborhood on the golf course was $710,000. So there’s already a huge amount of opportunity, but first you have to take out those weird things like sliding glass doors into the bedrooms.

Rob:
Important. Important. So your goal was to rehab it a little bit and turn it into a midterm rental?

Mindy:
Rehab it a lot and turn it into a midterm rental for a few years. So my youngest daughter’s in eighth grade, so we have five more years with her at home and then we will move into it. We originally purchased it, creative financing. We took out a line of credit against our after-tax stock portfolio because it has a 1% interest rate. So our interest-only loan on this property was $425 a month, renting it for $3,500 a month, that’s some killer cash flow. I do okay, but 1% rates didn’t stick around very long. We could have taken out a 5% mortgage and in hindsight, maybe that would’ve been a good idea, but the mortgage payment was going to be 2,150, principal and interest. Taxes and insurance are always going to be the same, so it doesn’t matter, but the difference between $425 and 2,150 is a lot. Rates went up. I don’t know if you guys caught that very tiny news, but rates went up and now we are paying $3,000 a month interest only on this line of credit.
So we went from $5,000 a year to $35,000 a year paying for this property. We put $50,000 into it, new kitchen, new floors, new walls, new doors, decorating for the midterm rental, new appliances, new bathroom, new paint. We xeriscaped the outside so we didn’t have to take care of it. We didn’t have to have the tenants take care of it. We purchased it in June of 2022, and it went into service in April of 2023. As we were working on the property, there was no income coming in. The line of credit started to shrink. So the line of credit is you have this much money in your stock portfolio, they will lend you approximately half, except it’s not approximately half depending on what kind of stocks are in your portfolio. The line of credit started to shrink due to the volatility of the stock market at the end of last year, and as we were watching it fall, we decided we would open up a HELOC on our primary residence just as a backup. We didn’t take anything out.
A HELOC doesn’t cost you anything unless you take money out, unless you borrow it, a home equity line of credit. When we took out the portfolio loan, we had a line of credit of $1.5 million. We borrowed 500,000 giving us a buffer of $1 million, but tech crashed and our stock portfolio is tech heavy. So we went from a $1 million buffer all the way down to zero and into negative. So we ended up taking money out of the HELOC and putting it into our portfolio loan because when the buffer goes away, they start selling your stocks. They don’t ask you what stocks you want to sell, they sell what they feel like selling, and we didn’t want them to do that. So we put money into the HELOC, but that costs money too. So we are now back to a roughly $500,000 buffer, but it was a bit of a touch and go there for a while.
We did rent it out for $3,500 a month from April until just last weekend when our tenants moved out, and now we have it on the market. If anybody needs a place in Longmont, we now have it on the market for $3,900 a month, and it will cover the interest-only loans. Once interest rates go down, our payment will go back down and life will get a little easier, but we bought it because eventually we want to move in. When this house comes on the market again, if somebody else were to have bought it when we bought it and rehabbed it, they wouldn’t have rehabbed it the way we did. They wouldn’t have done many of the things that we did, and it might’ve been somebody who bought it and moved in and doesn’t put it back on the market for years. So we bought it because of timing, and we have a lot of reserves to pull from that we can cover any negative cash flow.

Rob:
So is the idea here, is it like a long-term equity play or are you just waiting it out until interest rates drop down and that’s when the cash flow goes back up?

Mindy:
The cash flow will go back up when the interest rates drop, and we are going to have it as a rental for about five years until we move into it when our kids move out of the house.

Rob:
Got it. So you’re just waiting it out until you can move in, basically.

James:
Yeah.

Rob:
Yeah. Okay. That makes sense. Is this a deal that you would’ve done starting out?

Mindy:
No, I would never have done this deal starting out because starting out, I didn’t have the line of credit to pull from.

Rob:
James, you’re looking like you want to jump in over there. What say you?

James:
Well, the reason I love this is ’cause I definitely don’t think this is for the brand-new investor, but this is all about planning your goals and where do you want to be and your real estate and your investments are going to shift you there. Mindy found a really good deal with some good equity position, but the big benefit of this deal is when she moves into it in five years, she’s already created this massive equity gain. When she sells her other property, she’s going to get the first $500,000 in equity tax-free. So when she moves into this property, she’s probably going to have a very similar $500,000 in tax-free equity in this property with the appreciation. So she may be taking a little bit of a loss for the next couple of years on this.
Rates will settle down. She’s going to break even. That’s a short-term pain. But when she moves in, if you are not paying taxes, even 30% on 500 grand, she’s instantly making more money by walking into a property that the equity has already been created. So she sells that in two years, she’s making that money tax-free so it all works out. The only thing I’d always watch out for, especially with newer investors, is stay away from floating debt. Floating debt makes it really hard to perform a deals because you don’t know what’s going to happen in the next 12 to 18 months. Unless you have a huge padding and huge buffer in there, I would stay away from floating debt.

Mindy:
I am so glad you brought that up, James, because yes, that is absolutely a great point. Do not just jump into floating debt. I have been investing since God was a boy, and I didn’t even realize that rates could go up that fast. Do you remember last June I had the opportunity to get a 5% loan? I’m like, “5%? Why would I ever pay that much? I have a 1% right here?”

Rob:
Any last comments before we close this court?

David:
Yes, I have a point I’d like to make about the floating debt. Thank you, Your Honor. My question for both James is Mindy, when you think about the avatar of investor that is most likely to say, “How can I use floating debt? How can I get a HELOC to try to buy a property? How can I borrow money? How do I use OPM to buy this property? How do I find someone to partner with?” All of these things that increase the likelihood that you’re going to lose money in real estate, when you think about the type of person that’s typically asking those questions, what’s their financial position usually like?”

Mindy:
They don’t have money.

David:
Yes, that’s exactly right. So the point of living a life that’s financially frugal and focusing on making money, the stuff I talk about in Pillars of Wealth, the stuff we’re talking about now, is to help you avoid that risk zone that you fall into. When you don’t have the money, you start stretching, you start exposing yourself, you’re overreaching to try to make things happen. When the market’s going up, up, up, up, up, you can get away with those moves more than when the market is like it is right now. Yeah, people have been listening to podcasts and hearing for seven, eight years now, “Oh, I just borrowed that person’s money,” or, “I just got a HELOC,” or, “I just got floating rate debt, at a very low rate,” and they were able to get in and out. Luckily it worked out for them, and I’m happy it did. But I’d rather see people not get into the point where they’re so desperate for money that they’re going to Vegas and they’re putting it all on black and crossing their fingers hoping that it works out.

Rob:
So we’ve heard the cases, we leave it to you at home to judge our offenders, but there is some good rules to vet deals like these and never do a bad deal. So thank you to all of my defendants/plaintiffs. At this point. I don’t know which one you are. I never finished law school, but I appreciate y’all coming onto the pod today.

Mindy:
Rob, thank you for having me. This is always fun to talk to you and James and David too.

Rob:
Nothing from you, James? You’re like, “Meh.”

James:
I want to challenge anybody that wants to make the challenge of cash flow versus equity gains. I think we have a great debate about this. We want the cash flow equity rumble. Let’s break down the math and see where it goes.

Rob:
Oh, okay. Is this somewhat of a challenge here? Are you trying to challenge people at home?

James:
I challenge any listener that wants to challenge equity growth versus cash flow to a cash flow rumble, cash flow cage match right here on BiggerPockets.

Rob:
All right. This is great. Okay, so if you think you can go toe-to-toe and head-to-head against James Dainard in a cash flow cage match, please comment on the YouTube video down below. Reach out to us on social media and we will arrange it for an amazing episode on BiggerPockets. If you’d like to connect with any of the panelists from today, by the way, check out the show notes for this episode. We will leave links to all of our social media down below and be sure to tune in on Friday to hear Dave Meyer, David Greene and James Dainard break down the state of real estate investing, including strategies are working and what to watch out for. So you’re not going to want to miss that. Thank you to everyone for listening, and we will catch you on the next episode of BiggerPockets.

Mindy:
To apply to be on the cash flow cage match, go to biggerpockets.com/guest and put cash flow after your name in the application.

 

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Note By BiggerPockets: These are opinions written by the author and do not necessarily represent the opinions of BiggerPockets.



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We Asked Two Investors What Their 2024 Investing Resolutions Were—Here’s What They Said

We Asked Two Investors What Their 2024 Investing Resolutions Were—Here’s What They Said


It’s almost that time of year! As you make your list of resolutions for 2024—somewhere between “Peloton more” and “learn to make paella”—consider adding a few real estate-specific bullets to the list. 

Not sure what to include? No need to reinvent the wheel. We asked two investors with different strategies, target cities, and portfolio sizes what was on their resolution list for 2024. Let these inspire your own resolution-making!

The Investor

Claire Johnston is an investor and realtor in Minneapolis and currently owns three doors. One is a single-family; another is a duplex she is currently house hacking. Her real estate investments bring in about $4,000/month. 

The Resolutions

1. Build my real estate income to match my W-2 income.

2. Personally purchase a fourplex.

3. Start a real estate syndication.

Why and How?

BiggerPockets: Why these resolutions?

These goals support my overarching life goal of creating a business I enjoy working in every single day that supports me and my community. While my ultimate goal is financial freedom, I am less attached to this goal than I am to creating a meaningful and rewarding daily life for myself and those who work for/with me. Helping others, renovating historic homes, and providing safe homes for tenants are all parts of my business that I find incredibly rewarding.

BiggerPockets: How will you achieve them?

As a huge fan of New Year’s goals, I have found the secret to achieving them is making a plan at the beginning of the year outlining when you will work on them on a daily/weekly/monthly basis. A year is a long time, and it’s easy to lose sight of large goals through the ups and downs.

Creating a plan enables me to show up consistently. Even when it feels like I am accomplishing nothing or going backwards, I find that small efforts done consistently have a greater impact on helping me reach goals than when I make massive efforts but inconsistently.

I also find a self-imposed deadline incredibly motivating, and these deadlines help focus my work time. Every goal will have a few milestone deadlines that I will then track my progress against. 

For example, for my goal of starting a real estate syndication, my milestone deadlines could look like:

  • Q1: Finish researching syndications and start taking action.
  • Q2: Connect with a minimum of X accredited investors.
  • Q3: Pitch X number of deals to investors.
  • Q4: Get a property under contract.

BiggerPockets: How will you monitor your progress?

I like tracking key performance indicators (KPIs). Mine are focused on how much time and effort I am putting into a goal vs. an immediate outcome. Here are a few metrics I am using to track my progress:

Build my real estate income to match my W-2 income:

  • How many hours per week am I educating myself on real estate-related items?
  • How much time am I spending weekly on lead generation activities?

Personally purchase a fourplex in 2024:

  • How many deals in the Minneapolis market am I analyzing monthly?
  • How much am I saving monthly for a down payment/renovations?

Start a real estate syndication in 2024:

  • How many hours am I spending weekly researching syndications?
  • How many potential investors have I connected with monthly?

In reality, I have learned that life is complex, and you are not always in control of the outcome of your actions. Instead, for 2024, I am choosing to focus on the effort I put into my goals (see above KPIs!). If, at the end of the year, I can confidently say I put in the effort, I will be content with whatever outcome or progress they bring.

I’ve had years when I completely missed every goal on my list, only to wildly exceed my expectations the next year. Progress is not linear, and allowing myself to set big goals without the attachment to a specific outcome on a specific timeline has allowed me to be resilient in the face of unforeseen circumstances and maintain my commitment to achieving goals over the long term. 

The Investor

Sam Dolciné is an investor and podcast host (Black Real Estate Dialogue Podcast) who invests in the Dayton, Ohio, area. 

The Resolutions 

4. Get my bookkeeping organized. 

5. Get smarter about creative financing.

The Reasons Why and How

BiggerPockets: Why these resolutions?

Bookkeeping: It’s important to understand how your business is doing financially. You may find that you are overspending in certain areas or not spending enough in certain areas. For instance, a typical repair or maintenance item you may have could be done at a lower cost.

I’ll schedule time to review receipts, bank statements, and the accounting software. I may also hire a bookkeeper to do this on a monthly basis.

Creative financing: Off-market deals [from] distressed property owners (e.g., those who need to sell quickly due to a life circumstance) can be advantageous because you may be able to acquire them for less than market value. Creative financing, such as seller financing, can help avoid using the bank. I want to learn more about finding off-market deals and close on at least two using creative financing.

Ready to succeed in real estate investing? Create a free BiggerPockets account to learn about investment strategies; ask questions and get answers from our community of +2 million members; connect with investor-friendly agents; and so much more.

Note By BiggerPockets: These are opinions written by the author and do not necessarily represent the opinions of BiggerPockets.





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Trump gag order in fraud case reinstated by New York appeals court

Trump gag order in fraud case reinstated by New York appeals court


Former U.S. President Donald Trump attends trial in a civil fraud case that state Attorney General Letitia James brought against him, his adult sons, the Trump Organization and others, in New York City, Oct. 3, 2023.

Eduardo Munoz | Reuters

A New York appeals court Thursday reinstated a gag order on Donald Trump in the former president’s $250 million civil business fraud trial.

The order bars Trump from making public statements about the staff of Manhattan Supreme Court Judge Arthur Engoron, who is presiding over the ongoing trial.

Engoron had imposed the gag order on Trump after Trump repeatedly targeted the judge’s principal law clerk, Allison Greenfield.

Engoron later imposed a similar gag order on Trump’s attorneys, barring them from making any public statements about confidential communications between the judge and his staff. The gag orders on Trump’s attorneys were also reinstated Thursday.

Engoron has said his chambers have been “inundated” with threats and harassment against him and his staff during the trial. An official who monitors threats for the New York Court System’s Department of Public Safety told the appeals court in a sworn statement that Trump’s comments about Greenfield have prompted “hundreds” of threatening messages, many of which were antisemitic.

In its ruling Thursday, a four-judge appellate panel lifted a temporary suspension of the gag orders on Trump and his attorneys that was put in place while Trump appealed the speech restrictions.

The gag orders are now likely to stay in place for the remainder of the trial, which is expected to last until mid-January.

Engoron acknowledged the ruling in court and informed the parties in the case that he intends to “enforce the gag orders rigorously and vigorously.”

Trump attorney Christopher Kise said the appeals court’s ruling marked a “tragic day for the rule of law” in a statement to NBC News.

“Hard to imagine a more unfair process and hard to believe this is happening in America,” Kise said, claiming the ruling prevents Trump from publicly explaining why he believes his trial is unfair.

The appellate ruling came three days after Trump’s attorneys urged the appeals court not to reimpose the gag orders, arguing that they unconstitutionally blocked Trump from accusing Engoron and Greenfield of political bias.

Engoron has found Trump in violation of his gag order twice, imposing a total of $15,000 in fines on the former president since the fraud trial began in early October.

The narrow order does not block Trump from attacking Engoron or New York Attorney General Letitia James, who brought the case accusing him and his co-defendants of falsely inflating Trump’s assets for financial gain.

Trump has repeatedly attacked both of them, casting the judge as a Trump “hater” and decrying the case as a “witch hunt.”

On Wednesday, Trump sent at least six separate Truth Social posts targeting Engoron’s wife, accusing her of criticizing Trump and commenting on the trial on X, formerly Twitter.

Engoron’s wife told Newsweek earlier this month that she does not have an account on X and has not posted any anti-Trump messages. After the gag orders were reinstated, Office of Court Administration spokesman Al Baker said that the judge’s wife “has sent no social media posts regarding the former president.”

“They are not hers,” Baker said in a statement, NBC reported.

Trump sent at least three additional posts Thursday claiming that Engoron’s wife sent anti-Trump social media messages.

Read more CNBC politics coverage

Engoron has already found Trump, his two adult sons, the Trump Organization and its top executives liable for fraudulently misstating the values of real estate properties and other assets. The trial will determine penalties and resolve other claims of wrongdoing in James’ suit.

In addition to seeking around $250 million in damages, James wants to permanently bar Trump Sr., Donald Trump Jr. and Eric Trump from running a New York business.

Engoron on Thursday morning extended the scheduled end of the trial from mid-December. He set closing arguments for Jan. 11 after Trump’s lawyers asked for more time to prepare.

The defense is expected to call Trump back to the stand as its final witness on Dec. 11. Engoron plans to issue a verdict in the case a few weeks after the trial ends.



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5 ChatGPT Prompts To Become A Sought-After Thought Leader

5 ChatGPT Prompts To Become A Sought-After Thought Leader


When you are renowned for your expertise, business becomes easier. Rather than going out and convincing people to work with you, they come and find you. Prospects complete your intake form, follow you on LinkedIn, make requests and are ready to pay. Your reputation precedes you and signing clients seems simple. If you’re good at what you do and you know your stuff, you might be closer to this scenario than you think.

Dillon Kivo helps clients establish their expertise to grow their personal brand and win new clients. As a Wall Street Journal bestselling author of The Authority Playbook and owner of PR company Authority Titans and news site Kivo Daily, his clients include Fortune 500 companies, high-level executives, household-name entrepreneurs and budding thought leaders working on making their mark.

Kivo shared his top ChatGPT prompts to become an authoritative thought leader, based on his five pillars of establishing your expertise. Copy, paste and edit the square brackets in ChatGPT, and keep the same chat window open so the context carries through.

Become known as a thought leader with these ChatGPT prompts

Access mastery

“Mastery is the most basic element of expertise and is only accomplished through dedication to a craft or business,” explained Kivo. To be considered an expert, you have to gain mastery, which he said is, “a highly misunderstood concept.” Contrary to popular belief, you don’t need years of experience and education to build mastery, because “many people spend years of their lives practicing the same subject only to be upstaged by someone much less experienced who happened to discover something that the expert who had been working in that niche for years had never considered.” Use this prompt to find the loopholes and hidden passages reserved for those who know where to look.

“I operate a business in [describe your business and niche]. To gain mastery and establish myself as an expert, I’m looking for potentially overlooked strategies that could propel me ahead in my field. These might include unique topics to write about, untapped client demographics, or innovative approaches within my niche. Based on my business description, can you suggest such strategies or areas where I could focus to develop a deeper expertise and stand out from others with more traditional experience? The aim is to identify less obvious but highly effective paths to becoming an authoritative thought leader in my industry.”

Practice consistency

Consistency will help turn your actions into repeatable results, especially when it comes to your personal brand. “Consistency is a mark of a true expert. Rather than getting lucky and creating the perfect product once, the expert knows how to consistently provide the necessary skill to create the perfect product over and over again, like an assembly line.” Are you doing this with your online presence? Could you honestly say that you are showing up consistently, with a consistent commitment to excellence? “This isn’t something you do with random sprints of energy,” said Kivo, “It’s a pattern you develop over time.” Social media helps you share your expertise on a regular basis, but your message has to match. Check your post consistency with ChatGPT.

“I’ve pasted my recent social media posts below. Could you assess their consistency in terms of language, style, tone, and topics? I am aiming to establish a strong personal brand, and it’s crucial that my content reflects a consistent identity across all platforms. Look for patterns or deviations in how I present my messages, the type of language I use, the overall tone, and the subjects I cover. This analysis will help me understand if I am successfully creating an assembly-line-like consistency in my branding efforts, or if there are areas where I need to improve to maintain a steady and reliable presence.”

Use social proof

In a sea of many companies or experts that all do the same thing, social proof will make you stand out. “The opinions of customers and clients will either drive sales in the future or stagnate the returns that your business experiences.” How often are you collecting reviews? Every compliment, every bit of positive feedback, every time a client says you changed their world, make sure it’s saved and used in your public communications. Kivo recommends you provide, “direct responses to customers on every channel through which they contact you,” and “directly engage your clients however you can.” Use this prompt to provoke email testimonials that you can share far and wide.

“I’m drafting an email to my client to request their feedback and stories about their experience with [describe the nature of your service/work]. This feedback is vital for showcasing the effectiveness of our services on my website and in public communications. Can you help me compose an email that encourages them to share their positive experience, either in response or on one of these platforms [add names of where you want the reviews]? It should convey appreciation for them or their business, highlight the importance of their feedback in helping others [mention specific ways their feedback helps], and assure them that sharing their experience is straightforward and impactful.”

Harness existing knowledge

If you’ve got this far, you have existing knowledge. But you might not be making the most of it. “Experts get their position by proving a deep knowledge and understanding of a niche.” Customers know exactly what to ask them for. Are you clear on what you know, and could you explain who you are and what you stand for in simple terms? Become well known in your field by being synonymous with your craft, which Kivo says is simply, “what people pay you for.” He added that, “many will pay for education, but when it comes to getting a task done, they pay for the educated.” Get crystal clear on what you’re actually selling with this prompt, and use it for meeting new people and explaining what you do on your website or social media bios.

“I work in [describe your industry or field] and create results for my clients like [describe the specific results or changes you bring about for clients]. Based on this, can you help me define the exact niche I own and what I stand for, in simple and effective terms? The goal is to articulate my unique value proposition and expertise clearly, making it evident why clients should choose my services. This definition should encapsulate my knowledge, experience, and the distinct benefits I offer, positioning me as a go-to expert in my field.”

Leverage new skills

“While there is a lot you can do to expand your skill set, the only skills that matter are those that differentiate you from your competition,” explained Kivo. If you learn what everyone else is learning, you’ll get the results everyone else is getting. But you want more than that. Being an authoritative thought leader means amassing new knowledge and skills, and sharing the results with your unique style. Can you teach someone how to do something brand new? Can you be at the cutting edge of your industry and pass on the insights? Position yourself as a thought leader by learning and teaching new material. Figure out what to learn and develop with this simple prompt.

“In my current role as a [describe your current role or position], I’m looking to expand my skill set in ways that set me apart from the competition in [mention your industry or field]. What are the emerging skills or knowledge areas in my industry that I should focus on learning to maintain a cutting-edge position and maximum relevance with my clients? The aim is to identify areas where I can gain new expertise that not only differentiate me but also allow me to share unique insights and teachings with others, thereby reinforcing my position as a thought leader.”

ChatGPT prompts to establish and grow your authority

Become an authority in your field and win the game of business. The more established you are, the more people will seek you out, the less effort it takes to win clients and create results. Access mastery and find new paths to explore, practice consistency and build trust in your public posts, and generate social proof by asking happy clients to share their words. Harness your existing knowledge and ensure it’s clear who you are in the minds of your audience, then figure out what to learn and apply to stay super relevant. Use these ChatGPT prompts to soar your influence to new heights.



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Top 5 Short-Term Rental Markets In 2024

Top 5 Short-Term Rental Markets In 2024


A vacation home or short-term rental (STR) can be a fantastic investment opportunity— if you know where to look. Location truly is everything in the short-term rental market

As an investor, you’ll be looking for homes in areas that will deliver a good cap rate and rental revenue while still being affordable (unless you have the cash to buy in Malibu, in which case you probably don’t need this article). 

Late in 2023, we covered the top five most profitable vacation rental locations in an episode of our On The Market podcast. In this article, we’ll cover the key metrics that make these short-term rental locations unmissable. 

The data comes in courtesy of the Top 25 Best Places to Buy a Vacation Home list compiled by Vacasa.

What Is a Good Cap Rate on a Short-Term Rental?

But first, what is a cap rate, and what is a good one if you’re buying a short-term rental? 

Quite simply, the cap rate is the number you get (in percentage) when you divide a property’s net operating income (including insurance and maintenance costs) by its current market value. The number you get is the property’s annual yield or return you will generate as an investor. 

Obviously, the higher the cap rate, the better the return on your investment. As a general rule, a cap rate of under 5% is considered low in real estate. Anything between 5% and 10% is the ideal cap rate. Cap rates of over 10% are relatively rare, but they do exist, as some of our top vacation rentals will prove. 

They might not be where you expect, though. As we all know, the pandemic housing market boom caused home prices to go through the roof in many locations. When home prices appreciate dramatically, the cap rate is automatically lowered, which can make an investment too expensive to be worth it. 

Top 5 Best Places to Buy a Short-Term Rental

Instead of chasing the most popular vacation destinations, consider making a savvier choice that will deliver better ROIs. Here are some of these savvy choices.

1. Lake Anna, Virginia

  • Cap rate: 10.32% 
  • Median home sale price: $405,500
  • Annual gross rental revenue: $64,121

The crème de la crème of vacation rental destinations in 2023 is the charming lakeside destination in Virginia. Lake Anna is the state’s third-largest lake, with 200 miles of sandy beaches. 

Why is this such a popular destination? Its location right between Fredericksburg and Richmond is one reason, but we bet that the pristine beaches, clean water, and overall high-end feel of this vacation destination is what makes it so desirable, especially in the summer. 

And for a lakeside destination, home prices are very reasonable. Compare it with the median home price at Lake Tahoe, for instance—an eye-watering $907,000.

2. Okaloosa Island, Florida

  • Cap rate: 9.08%
  • Median home sale price: $360,000
  • Annual gross rental revenue: $53,832

It’s unsurprising to find a Florida location among the most popular vacation locations, but if you’re looking at Florida as an investor, look away from the obvious destinations (e.g., Miami, West Palm Beach, and Tampa) and toward the hidden gem that is Okaloosa Island. 

Located on Santa Rosa Island and boasting three miles of ultra-white sandy beaches, it’s not an off-the-beaten-track destination by any means, but it does offer a somewhat more relaxed feel thanks to its location in northwestern Florida. A big draw for tourists is how small and cozy this place is, with everything within an easy walking distance. And a median home price of just $360,000 is affordable for such a great location.

3. Sandbridge, Virginia

  • Cap rate: 6.47%
  • Median home sale price: $928,900
  • Annual gross rental revenue: $88,702

Sandbridge, Virginia, is very close to Virginia Beach, but it couldn’t be more different. There are no hotels here, which means visitors enjoy a relaxed and secluded vibe, with sand dunes, beaches, and a wildlife refuge to explore.

It’s not a cheap destination, but guests are prepared to pay premium prices for the exclusive vacation atmosphere this place offers—hence the excellent cap rate.  

4. Rehoboth Beach, Delaware

  • Cap rate: 6.46%
  • Median home sale price: $618,000
  • Annual gross rental revenue: $58,992

Rehoboth Beach offers a traditional coastal charm that’s increasingly a rarity, which explains its popularity with vacationers. From a scenic boardwalk to narrow streets with restaurants and shops, it’s a classy destination that draws tens of thousands of visitors during the summer months. The relatively high home price is worth it here because guests are willing to pay top dollar for the vintage seaside town feel. 

5. Navarre, Florida

  • Cap rate: 6.42%
  • Median home sale price: $420,000
  • Annual gross rental revenue: $47,531

Another picture-perfect vacation rental destination that’s somehow still affordable, Navarre draws in huge crowds during the summer thanks to its unbelievably beautiful beach. The beach is not actually composed of sand but quartz, which is where the dazzling white color comes from. Water sports, snorkeling, and swimming are the most popular activities here, so looking for an oceanfront property is well worth the high short-term rents you’ll be able to command. 

Do Your Homework

It pays to do your research when looking for a short-term rental opportunity. Steer your search away from major vacation destinations that are oversaturated with hotels and have unaffordable home prices. Instead, look for smaller places with a high-end feel that are still popular with visitors but are still able to maintain a sense of identity that’s different from your average resort town. 

Pristine beaches are reliable draws for the summer, but you can also look for towns with a unique vintage feel (see Rehoboth Beach) or a lakeside charm that will save people time driving down to the coast. 

And remember to look up those cap rates: They’ll give you a good idea of whether a vacation rental investment in your chosen location is worth it.

The Most Profitable Places to Buy a Vacation Rental Property

More than half of the markets we’re highlighting have vacation homes either under or around the median home price of the US, so you don’t need to splurge to buy your perfect beach-side short-term rental. Learn what the top markets are and where to find the full list!

Note By BiggerPockets: These are opinions written by the author and do not necessarily represent the opinions of BiggerPockets.



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5 Ways To Make Your Business Stand Out This Christmas

5 Ways To Make Your Business Stand Out This Christmas


The run up to Christmas is traditionally the golden period of the year for retail, but this year it seems like stores are not seeing the same volume of custom. Far from creating a sales boost, Forbes’ senior contributor for luxury retail Pamela Danziger suggested shoppers are shunning the last-minute rush and instead seeking discounts at other times of the year, spreading the cost of Christmas.

This news comes as a host of retailers, such as Best Buy, Lowes and American Eagle, are cutting sales forecasts for the holiday period based on customer indifference.

The retail landscape is competitive at the best of times, but with fewer people buying, competition will be high to entice those who are ready to spend in the run up to Christmas.

Make Your Business Stand Out

There are a number of ways that businesses can get themselves noticed, even when competitors are all vying for the same customers.

1. Remove roadblocks

Whether you sell online or in physical stores, it is important that you remove any roadblocks between your customer finding what they want and completing the purchase. Making the process as frictionless as possible is the key to gaining buyers and to preventing them from abandoning their customer journey and finding somewhere else to spend money.

For online stores, roadblocks might include having to register an account to make a low value purchase or a confusing website layout. For physical shops, it could be an inability to touch and inspect the product or long queues at the till.

Try and view your business as a customer sees it and consider what might prevent them completing their transaction. The easier the process, the more customers will choose you over the competition.

2. Get creative online

Part of the battle to make your business stand out happens before the customer arrives in town or begins browsing online. If you can capture the attention of your target audience in advance, they are more likely to keep an eye out for your brand.

Use social media to speak to the people most likely to buy from you. Target them with content that will entertain them, touch their emotions, solve their problems or add value to their decision making.

By engaging customers on social media, you build a bond with them that endears them to your business, gaining an advantage over your competitors.

3. Review the data

If you have been in business more than a year, you already have a resource to help you predict customer behavior this Christmas. Look back at your sales data to understand when shoppers made purchases and what it was that they bought. Look at which items they bought together and consider the placement of the most popular items in your online or high street store last time around.

This year, optimize your layout, promote the popular items, upsell with the products you know work well together and ensure you have enough stock and staff for those times when you can expect a rush. Spot the trends from the previous Christmas to understand what to expect this year and how to improve on that performance.

4. Invest in people

If you have a physical shop, your staff come into their own in the rush of Christmas shopping. As December goes on, online sales fall and people return to shops. Part of the reason is the concern that online purchases won’t arrive before the big day, but there is also a romantic view of the jolly festive atmosphere on high streets. And it is your staff who facilitate this.

If your employees create a welcoming and warm atmosphere, it can make your business stand out from your rivals. This means you must invest in your people and ensure they are happy and motivated, even at this most stressful time of year in retail.

Make work fun for them and promise them incentives for their hard work, such as a team day out in the new year.

5. Work with a charity

Christmas is a time for thinking of others, but that ideal can fall by the wayside as retailers become more competitive in the run-up to Christmas. By taking time to highlight a charitable collection, competition or donation scheme, you can show that there are other benefits to buying from you over a competitor.

Highlight a cause close to your heart so that customers can see it is a genuine collaboration and not just a cynical ploy. Promote the activity so that your target audience knows what is happening and can help you in your campaign.

Christmas is a great opportunity to bring in revenue, but the competition is fierce. By finding ways to stand out from the crowd, you can claim your slice of the hard fought custom this year.



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