My first job taught me lessons about customer experience that shaped every business decision I’ve made since.
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How Frustrated Customers Shaped the Way I Run My Business Read More »
Here are three signs that’ll tell you it’s time to bring in new talent to help grow your business.
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You Can't Do It All Forever. Here's How to Know When It's Time to Bring in Outside Help. Read More »
UI and UX have matured. What used to be about visual novelty is now about clarity, trust and long-term usability.
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Here's What's Working in Modern Product Design, What's Failing and Why You Should Care Read More »
If human resource personnel are serious about business impact, they should take these four steps to help frontline managers make better people decisions.
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This HR Blind Spot Is Costing Results — Here's How to Empower Managers to Fix It Read More »
Why the most overlooked part of the customer journey determines whether people stay, leave or talk about you.
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How to Turn Ordinary Customers Into Your Most Loyal Advocates Read More »
Most leaders would have demanded 80-hour weeks. We focused on trust and rest instead—and ran faster than ever.
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Coordination spreads responsibility, yet poorly executed, it compounds risk.
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Your Culture Is Your Capital. Here's How to Turn Soft Values Into Hard Startup Metrics Read More »
To truly motivate your team, you need to understand their ‘work love language.’ Here’s what that means and where to start.
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How Leaders Can Use the 5 'Work Love Languages' to Better Motivate Their Teams Read More »
Investors are already taking advantage of this limited-time early-stage opportunity.
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Modern data breach regulations have collapsed the traditional recovery process into a 72-hour pressure cooker. Here’s how you need to prepare.
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